Returns & Exchanges
At Highgrove Traditional Crafts Events, we strive to ensure your satisfaction with every purchase and workshop booking. If you are not entirely pleased with your item, our straightforward return policy allows for exchanges or refunds within 30 days of receipt.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a unique Return Authorization code.
Package Your Item
Carefully place the unused craft or event kit in its original packaging, ensuring all components and documentation are included.
Ship to Highgrove
Affix the provided shipping label and drop off your package at any authorized carrier location to be sent back to our workshop.
Receive Refund or Exchange
Once our artisans inspect the returned goods, we will process your full refund or dispatch your replacement item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing